2017 gift of the year winner
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Returns Information

 

We want you to be happy with your seed balls and the service you receive from us. If you make a purchase and change your mind, you have 28 days from receipt of goods to notify us if you wish to return your seed balls for a full refund or exchange.

  • However, seed ball tins that have had their label seal broken are generally non-refundable and non-exchangeable
  • To return or exchange a product you must notify us in writing, outlining your reasons for doing so. Please email seedball@mayaproject.org
  • We recommend that you return the goods in appropriate packaging, use a ‘signed for’ delivery method and obtain proof of postage. Do not destroy or dispose of any product, even if there's a problem with it (such as the balls have broken up during the delivery process), before arrangements have been discussed with us.
  • We will process a refund of your order payment directly to your payment debit or credit card within 20 days at the very latest, subject to compliance with the returns policy.
  • If you have any further questions about our returns policy, please contact us at: seedball@mayaproject.org

 

 

Returns Information

 

We want you to be happy with your seed balls and the service you receive from us. If you make a purchase and change your mind, you have 28 days from receipt of goods to notify us if you wish to return your seed balls for a full refund or exchange.

  • However, seed ball tins that have had their label seal broken are generally non-refundable and non-exchangeable
  • To return or exchange a product you must notify us in writing, outlining your reasons for doing so. Please email seedball@mayaproject.org
  • We recommend that you return the goods in appropriate packaging, use a ‘signed for’ delivery method and obtain proof of postage. Do not destroy or dispose of any product, even if there's a problem with it (such as the balls have broken up during the delivery process), before arrangements have been discussed with us.
  • We will process a refund of your order payment directly to your payment debit or credit card within 20 days at the very latest, subject to compliance with the returns policy.
  • If you have any further questions about our returns policy, please contact us at: seedball@mayaproject.org